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Friendliness and competence impact online store experience
Published on 17 July 2020As e-sales exploded during the Covid-19 crisis, companies have had to think how to ensure their online performance is up to par with expectations. New research highlights that the friendliness and competence of in-store staff can have a significant...
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How to recognize fake news?
Published on 17 July 2020In times of crisis, fake news can take on unprecedented proportions as seen during the Covid-19 epidemic. How can you sort fact from fiction and help promote the spread of useful, factual information?
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Will micro-adventures revitalize the future of tourism?
Published on 17 July 2020How can you integrate moments of wonder into a busy daily schedule? Micro-adventures offer a new trend in tourism that encourages participants to be local adventurers and bring wonder into their daily lives.
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Care management: supporting customer relations?
Published on 18 June 2020Care management” offers a path to taking care of clients, employees and managers. In the post-Covid context, attention to detail and human relationships will be all the more important for companies to rebuild their activities.
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War vs. economic peace in times of crisis
Published on 18 June 2020“We are at war.” The strong language used by the French President to describe the Covid-19 crisis highlights the faults of our current economic & societal model, which is based on aggression and competitiveness.
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Covid-19: economic recession and government policies
Published on 18 June 2020Many countries worldwide, and the French government in particular, were quick to implement measures to reduce the short-term economic consequences of the Covid lockdown. Yet the crisis is far from over. What comes next?